TOKYO - Sony Corp. Chief Executive Howard Stringer has apologized for "cons and concern" caused by the violation of personal data compromised security from accounts of games online in addition to $ 100 million.
In a note of blog late Thursday, the head of the Japanese giant technology sought to reassure clients, saying that the company focuses on studying and setting the hacker attack.
"We are absolutely committed to restore a service complete and secure as soon as possible and reward you for your patience," Stringer wrote in his first public comments since Sony has closed its PlayStation Network on April 20.
Stringer said "no element of evidence confirmed" that the stolen information have been usurped.
He acknowledged criticism that Sony was slow to inform customers of the embarrassing breach, calling the issue a "fair question". As soon as the company discovered the potential scope of the problem, he suspended the network and has committed technical experts to help, he said.
The network serves machines PlayStation video games and film Qriocity of Sony and music services. The system links of players around the world in live play, and also allows users to upgrade and download games and other content.
Although Sony began to investigate any unusual activity on the PlayStation network on April 19, he did not notify consumers of the breach until April 26.
"I wish we could have understood the answers we need earlier, but the analysis is a complex process, and," said Stringer. "The pirates, after all, do their best to cover their tracks, and it took some time for our experts find ways and begin to identify what personal information had - or had taken steps - summer."
Sony said that the attack may have compromised, data of credit card, addresses of e-mail and other personal information of user accounts from $ 77 million. Monday, he said should data from a 24.6 million additional accounts of online games also may have been stolen.
With insurance that it reinforces security measures, Sony is to seduce customers potentially suspicious with "Welcome" a program that includes free downloads of entertainment and a 30-day membership to its PlayStation Plus premium service.
It has also launched a program of protection identity theft to U.S. account holders. The service includes a 1 1 million identify theft insurance and will be free for 12 months after registration.
Sony reported a blog separate Thursday service could be restored soon. The company said it is "in the final stages of internal testing of the new system", but did not offer a specific timetable.
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