TOKYO - Chief of Sony Howard Stringer has apologized to millions of users of networks hacked online company, as he unveiled a free insurance for those in the United States $ 1 million.
In his first public address after the company closing its music PlayStation Network and Qriocity services after discovering a violation which has affected more than 100 million accounts of streaming, Stringer said: "I know that this was a time frustrating for you all".
Intrusion of last month resulted in the theft of names, email addresses and, eventually, entertainment credit card information online and Sony games platforms.
Sony has taken its PlayStation Network service and Qriocity more than two weeks to investigate the hack and secure the network against future attacks. He would later say that Sony Online Entertainment platform has also been affected.
The company said it will offer the PlayStation Network and Qriocity users free registration for 12 months in a programme of protection of identity including a user $ 1 million insurance policy if they become victims of identity theft.
She added that he was working to make available similar programs elsewhere.
Sony shares plunged to 2.3% Friday in the first day of trading after a break of three days on the Tokyo Stock Exchange. It was that the first investors opportunity had to respond to the revelation of the company that the network attack was broader than first thought.
Sony had already said 77 million users were affected, but this week revealed another 25 million accounts of Sony Online Entertainment had been the target, for a total of more than $ 100 million.
"Let me assure you that this company resources focused on the study of the whole nature and the impact of cyber attacks we have all lived and binding," Stringer, said in a blog posting.
He said he did there was no evidence credit card or personal information had been "abuse". Sony said that one cannot exclude the possibility that this information had been stolen.
The company has faced criticism for not disclosing the intrusion in its PlayStation Network up to a week after he discovered it.
"I know that some people believe that we should have notified our customers earlier that we have." ? s a fair question, "said Stringer."
"I wish we could have understood the answers we need earlier, but the analysis is a complex process and.."
Kazuo Hirai, heir to the apparent Stringer, may 1 has apologized for the violation and said Sony aims to fully reinstate the game online at the end of the month, with gifts to players of apology.
The failure was a blow for Sony as it focuses on pushing content such as games and music through hardware platforms, including game consoles, smartphones, and tablet computers competition from iTunes and the App store from Apple store.
The Playstation Network was launched in 2006 for players of PS3 to compete online, stream movies and have access to other services via the Internet.
With the Qriocity streaming of music, it was closed on 20 April, from infringement and remained off line that upgrades security company and works with the Federal Bureau of Investigation.
Sony continued in an American Court by players who were accused of being negligent and violate its contracts with the PlayStation Network users.
Analysts say reeling from the impact on the production of the earthquake of 11 March to the Japan, the company is facing charges in the strengthening of security and compensation of consumers. Its shares are down more than 20% from levels 11 comes.
"Games is one of the main pillars of Sony, therefore it is very disturbing to investors that they have not enough information yet to estimate how much compensation costs, legal fees and revenues missed pose incidents," a Japanese securities company portfolio manager told Dow Jones Newswires.
Vigilante Internet anonymous group denied any involvement Thursday into the breach after Sony said the hijackers had planted a file named "anonymous" on the servers of the Sony Online Entertainment Network to members of the Group of time autour conducted distributed denial of service (DDoS) attacks on Sony servers.
The Japanese electronics company has ceased from directly accusing anonymous to the flight data but said that it bears a responsibility.
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